109.00 Complaint & Grievance Protocols

When permissible under law and/or policy, the district endeavors to answer questions and resolve problems at the organizational level nearest to the complaint. To that end, employees shall, whenever possible, direct questions and/or concerns to their immediate supervisor(s). Students, parents, and other members of the school community shall raise questions and/or concerns first with a relevant certified employee and then, if necessary, with the relevant building principal. Administrators shall be responsible for attempting to resolve questions and problems raised by the employees and/or the students they supervise, as well as by other members of the school community within their purview.

If resolution is not possible at the lowest level, an individual may raise the issue with the superintendent/designee within 15 school days of discussion with the principal and/or immediate supervisor.

Legal Reference:
Iowa Code§ 279.8

Cross Reference:
102.00 Equal Educational Opportunity
201.30 General Powers and Duties
213.00 Public Participation in Board Meetings
502.04 Student Complaints and Grievances
503.01 Student Conduct
503.03 Fines – Fees – Charges
503.30 School Publications
503.60 Good Conduct Rule
504.50 Use of Motor Vehicles
604.12 Enrollment in Other Districts for High-Level Courses
605.02 Objections to Instructional Materials
605.05 Objections to Library Materials

Adopted:
January 18, 2010

Reviewed:
November 11, 2009
May 21, 2012
March 20, 2017
December 16, 2021
October 6, 2022

Revised:
May 21, 2012
March 20, 2017
January 18, 2022
November 7, 2022