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307.00 Resolution Protocols

When permissible under law and/or policy, the district endeavors to answer questions and resolve problems at the organizational level nearest to the complaint. To that end, employees shall, whenever possible, direct questions and/or concerns to their immediate supervisor(s). Students, parents, and other members of the school community shall raise questions and/or concerns first with a relevant certified employee and then, if necessary, with the relevant building principal.  Administrators shall be responsible for attempting to resolve questions and problems raised by the employees and/or the students they supervise, as well as by other members of the school community within their purview.

If resolution is not possible at the lowest level is not possible, an individual may raise the issue with the superintendent/designee within 15 school days of discussion with the principal and/or immediate supervisor. If the issue is not resolved or if there is not a plan in place to resolve the issue within 10 school days of raising the issue to the superintendent/designee, the individual with the concern may submit a written request that the board place the issue on a future board agenda. Within the parameters of law and policy, it is within the board’s discretion whether to hear the concern, including at a board meeting.

Legal Reference:
Iowa Code§ 279.8

Cross Reference:
213.00 Public Participation in Board Meetings
400.56 Public Complaints About Employees
502.04 Student Complaints and Grievances
503.30 School Publications

January 18, 2010

November 11, 2009
May 21, 2012
March 20, 2017
December 16, 2021

May 21, 2012
March 20, 2017
January 18, 2022